Lesson 1 – Overview
Overview of IT Experience Management and ITXM™ Framework.
Lesson 2 – Measure Experiences
Learn why, how and what to measure when it comes to IT Experience Management.
Lesson 3 – Share the Experience Data
Sharing the Experience Data is one of the most important concepts of the ITXM™ Framework but also many times of the hardest to do.
Lesson 4 – Identify Improvements
Using Experience Data to identify the improvement areas.
Lesson 5 – Improve What Matters Most
Improving What Matters the Most covers how to bring outcome metrics into improvement measurement, setting targets and celebrating success.
Lesson 6 – ITXM™ Maturity Model
IT Experience Management is a journey that follows our ITXM™ Maturity model. There are easy steps to get started and how to evolve your way into a human-centric IT organisation.
Now you’re ready to take the ITXM™ Foundation Certification Exam, good luck!