ITXM Foundation

Take the Foundation Online course lessons and then the
Free Certification Exam

Lesson 1 – Overview

10 minutes

Overview of IT Experience Management and ITXM Framework.

Lesson 2 – Measure Experiences

9 minutes

Learn why, how and what to measure when it comes to IT Experience Management.

Lesson 3 – Share the Experience Data

8 minutes

Sharing the Experience Data is one of the most important concepts of the ITXM Framework but also many times of the hardest to do.

Lesson 4 – Identify Improvements

11 minutes

Using Experience Data to identify the improvement areas.

Lesson 5 – Improve What Matters Most

8 minutes

Improving What Matters the Most covers how to bring outcome metrics into improvement measurement, setting targets and celebrating success.

Lesson 6 – ITXM Maturity Model

6 minutes

IT Experience Management is a journey that follows our ITXM Maturity model. There are easy steps to get started and how to evolve your way into a human-centric IT organisation.

Now you’re ready to take the ITXM Foundation Certification Exam, good luck!